Be ready for a quick resolution
Having your 999ak account username, transaction details, and a description of the issue at hand before you contact us will help you get a resolution even faster.
⚡ 24/7 Support
999ak Support — We are always by your side for any issue
Get fast assistance in Bengali — our skilled team is always ready for account, payment, or game-related questions.
Our Support Channels
There are multiple ways to get help at 999ak — contact us whichever way suits you best.
Live Chat Support
Use our live chat for the fastest response. Our Bengali-speaking representatives are online 24 hours a day, 7 days a week. Any issue can be resolved in moments.
Email Support
For detailed issues, write to us at [email protected] — we reply as quickly as possible. Email is the best channel if you need to send documents or screenshots.
24/7 Bengali Service
Day or night, Eid holiday or Puja day — 999ak support never closes. You can get full Bengali assistance 365 days a year.
What Topics We Help With
Below is a brief list of issues the 999ak support team can assist you with.
Account Related
We provide quick help with registration issues, forgotten passwords, account verification, and security settings.
Deposits and Withdrawals
If you have trouble depositing ৳500 or more via bKash, Nagad, Rocket, or Upay, or if a withdrawal of ৳800 or more is delayed, let us know.
Bonuses and Offers
If you have any questions about the welcome bonus, cashback, or VIP offers, we will explain everything in detail and provide a quick resolution.
Game Related
If a game will not load, you are confused about a result, or you do not understand the rules of a game, our support team is here to help.
Betting Related
Cricket BPL, T20, or IPL — if you need any clarification about sports betting, raise it with our support team.
Security and Privacy
If you notice suspicious activity on your account or have questions about the protection of your information, let us know immediately.
Payment Assistance and Transaction Information
The 999ak support team provides round-the-clock assistance for any payment-related issues. For bKash, Nagad, Rocket, and Upay — our experienced team is ready to help you with all of them.
| Payment Method | Minimum Deposit | Minimum Withdrawal | Withdrawal Time |
|---|---|---|---|
| bKash | ৳500 | ৳800 | 10–45 minutes |
| Nagad | ৳500 | ৳800 | 10–45 minutes |
| Rocket | ৳500 | ৳800 | 10–45 minutes |
| Upay | ৳500 | ৳800 | 10–45 minutes |
If you have any payment issue, contact us on live chat or by email with your transaction reference number and a screenshot. We will verify and resolve it quickly.
How to Contact Us
01
Click the live chat button
You will find the live chat option anywhere on the page. Click it to start a chat — no app download needed.
02
Describe your issue in Bengali
Write your issue clearly in Bengali. If it is a payment issue, include the transaction date, amount, and reference number.
03
Speak with a representative
Our trained representative will respond right away and help you resolve the issue step by step.
04
Confirm the resolution
Once your issue is resolved, let us know. We follow up after every session to make sure you are satisfied.
Why 999ak Support Is Trusted
Platform secured with SSL encryption
24/7 uninterrupted Bengali support service
Reliable environment with fair play guaranteed
Trained Bengali-speaking support representatives
999ak has earned the trust of players in Bangladesh as a safe and reliable platform. Our support team does not just solve problems — it works to make every player's experience better. We are committed to ensuring that every transaction, every bet, and every game session is safe and enjoyable.
For ages 21+. Gaming is entertainment only. If you notice a tendency to play too much, take a break and visit our Responsible Gaming page or contact our support team.
Special Support for VIP Members
999ak VIP members enjoy priority service in addition to standard support. Our support team gives special attention across all three VIP tiers — Bronze, Silver, and Gold.
Bronze VIP
Up to 0.3% weekly cashback and priority live chat service.
Silver VIP
Up to 0.5% weekly cashback and faster email responses.
Gold VIP
Up to 0.8% weekly cashback and the highest priority support.
Through regular play you can be promoted to VIP status automatically. Contact our support team for full details on VIP benefits.
Log in to 999ak now
Our support team is ready for you. Talk to us on live chat for any question or issue.
Login to 999akFrequently Asked Questions
There are two ways to contact 999ak support: (1) Live Chat — the fastest option, available 24/7; (2) Email — write to [email protected]. Full Bengali assistance is available through both channels.
Yes, 999ak support is available 24 hours a day, 7 days a week, 365 days a year. Eid, Puja, Victory Day, or Ramadan — our Bengali-speaking representatives are ready to help you at any time.
If you have trouble depositing via bKash, Nagad, Rocket, or Upay, contact us on live chat with your transaction reference number, date, time, and amount. Please note that the minimum deposit amount is ৳500.
At 999ak, approved withdrawal requests are usually processed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. If it takes longer than expected, please notify support.
The 999ak 100% welcome bonus applies to your first deposit up to ৳10,000 and requires 10x wagering. If you did not receive the bonus, contact live chat with your account username and deposit details and we will verify it.
Use the "Forgot Password" option on the login page. If you have trouble with the process, provide the support team with your registered email or phone number — we will verify your identity and help you recover access.
999ak carries out identity verification to protect your account and prevent fraud. It ensures the security of your account and funds. Contact support for help with the verification process.
You do not need to do anything extra to join the 999ak VIP program. Through regular play you will be promoted from Bronze to Silver and then to Gold. Contact the support team for full details on VIP benefits and cashback.