999ak Privacy Policy — Your Data Is Our Responsibility
Learn transparently how your personal information is collected, used, and protected on the 999ak platform.
01Introduction and Overview
999ak is a trusted online casino and betting platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy ("Policy") describes how we manage your personal information when you use our website, mobile application, or any related services.
By using this platform, you are considered to have accepted the terms described in this privacy policy. We recommend that you review this policy regularly, as it may be updated from time to time.
Please read this privacy policy in full before using our services. If you have any questions, you are welcome to contact us.
02What Types of Information We Collect
We collect the following types of information to provide and improve our services:
Personal Identity Information
The information you provide when registering an account includes:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number (for identity verification)
- National ID card or passport details (for KYC verification)
- Address information
Financial and Transaction Information
To process secure financial transactions, we collect:
- bKash, Nagad, Rocket, or Upay account details
- Deposit and withdrawal history
- Transaction date, amount, and time
- Relevant bank account information (where applicable)
Technical and Usage Information
Information about your activity on our platform is collected automatically:
- IP address and device information
- Browser type and version
- Login time and session information
- Games played and betting history
- Cookies and data related to user preferences
03Purpose of Using Information
999ak uses the collected information for the following purposes:
Service Operations
- Creating and managing accounts
- Verifying age and identity
- Processing deposits and withdrawals
- Providing bonuses and promotions
- Providing customer support
Service Improvement
- Improving platform functionality
- Identifying and resolving technical issues
- Personalizing the user experience
- Adding new games and features
Security and Compliance
- Preventing fraud and illegal activity
- Following anti-money laundering (AML) policies
- Ensuring responsible gaming
- Meeting applicable legal obligations
Communication
- Sending important account updates
- Providing information on promotional offers and new bonuses
- Notifying users of changes to platform policies
- Maintaining contact with the support team
04Information Sharing and Third Parties
999ak does not sell or rent your personal information. However, in certain circumstances we may share information with third parties:
Service Provider Partners
We work with trusted third parties for payment processing, technology infrastructure, and customer support. These partners are provided only the amount of information needed to perform their specific tasks. They are contractually bound to comply with our privacy standards.
Legal and Regulatory Authorities
Where required to meet legal obligations, information may be shared with authorities under court orders, government directives, or applicable law. Such sharing is always limited to the minimum necessary.
Fraud Prevention
Information may be shared with relevant agencies where necessary to detect and prevent fraud, scams, or illegal activity. This is done to protect the interests of all our users.
05Data Security Measures
To ensure the security of your information, 999ak follows industry-standard protection practices:
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption, keeping your information completely secure.
Secure Servers
Our servers operate in high-security data centers and undergo regular security audits.
Access Control
Only authorized personnel can access your information, and every access is logged.
Important Notice
While we take every reasonable step to protect your information, no data transmission over the internet is completely secure. Keeping your account password safe and not sharing it with anyone is also your responsibility.
06Cookies and Tracking Technologies
The 999ak platform uses cookies and similar technologies to improve your experience.
Essential Cookies
These cookies are essential for the basic functionality of the platform. Without them, login, session management, and security features will not work properly. These cookies are always active.
Analytical Cookies
These cookies help us understand how our platform is being used. They assist us in improving the quality of our services. You can disable these cookies through your browser settings.
Functional Cookies
These cookies remember your preferences and settings, such as language selection and display preferences. They make your user experience more personalized.
07Your Rights and Controls
You have the following rights over your personal information:
Right to Access Information
You can request to see what information we have stored about you. We will respond to this request within 30 business days.
Right to Correct Information
If your information is incorrect or incomplete, you can request a correction. Information can be updated through your account or with the help of the support team.
Right to Delete Information
In certain circumstances you can request that your personal information be deleted. However, information required to meet legal obligations may be retained for a specified period.
Right to Object to Processing
You can object to your information being used for marketing communications. We respect your preferences and will make the necessary adjustments.
To exercise these rights, contact our support team via the support page or by email.
08Data Retention Period
999ak does not retain your information beyond what is necessary. The retention periods for different types of information are as follows:
Account-Related Information
Your registration and identity information is retained while your account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal and regulatory requirements.
Financial Transaction Information
Transaction records are retained for the required period in accordance with anti-money laundering rules and financial regulations. This type of information is processed only under legal obligations.
Gaming Activity Information
Gaming logs and betting history are retained for a specified period for the purpose of ensuring responsible gaming and facilitating dispute resolution.
09Protection of Minors' Information
Restriction for Those Under 21
999ak provides services only to individuals aged 21 and above. We do not intentionally collect any personal information from minors.
If we become aware that a minor has used our platform or provided information, we will immediately close that account and delete the associated information.
Parents should monitor their children's internet use, and if a minor attempts to use our services, please contact us immediately.
10International Data Transfers
In the course of providing our services, it may sometimes be necessary to process your information on international servers. In such cases:
International Protection Standards
Whenever your information is transferred outside Bangladesh, we ensure that the receiving party provides an equivalent level of privacy protection. We ensure the security of your information through contractual obligations and technical safeguards.
11Policy Changes and Updates
Notice of Changes
We may update this privacy policy from time to time. For any significant changes, we will:
- Post a clear notice on the website
- Send update information to your registered email
- Note the date of the change as the "Last Updated" date
- Obtain renewed consent where required
Continuing to use our services after an update means you are agreeing to the revised policy.
12Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Privacy Support
[email protected]
24/7 support is available — Go to Support Page
We generally respond to your data-related requests within 30 business days
Support is available in Bengali and English
Related Policies
Read our other policies to learn more: